ANNEX 2 - CONDITIONS CONSISTENT WITH THE OPERATING SCHEDULE
General Conditions
1. A multi-camera CCTV system will be operational at the premises, which will cover all public trading areas, the entrance/exit and tills
2. The CCTV system will be maintained in good working order and images will be correctly time and date stamped. Footage will be retained for a minimum period of 31 days and a copy of CCTV footage will be downloaded and provided to any responsible authority on request
3. In order to maintain the security of the CCTV system, selected staff will be trained in the use of the system to ensure that any request for images will be completed within 24 hours.
Crime and Disorder
1. Appropriate signage stating that a CCTV system is operational in the store will be displayed in conspicuous positions
2. B & M will maintain liaison with the neighbourhood police officers regarding any crime/disorder/ASB issues relating to the premises
3. The area for the display of 'alcohol for sale' will be no more than 10% of the store trading area
4. Plain clothes security staff will be employed at the premises as and when deemed necessary by the Premises Licence holder
5. All customer facing staff will be trained in ‘Security Awareness’ as part of their induction training
6. Staff will be trained to ensure that alcohol is not sold to any person who is drunk
7. Notices will be prominently displayed inside the premises and at the tills (including any self-service tills), stating that it is an offence for any person under 18 years of age to purchase alcohol
8. Notices will be prominently displayed inside the premises and at the tills (including any self-service tills), stating that a Challenge 25 policy is in force
9. B & M will operate a zero tolerance to aggressive and/or violent behaviour towards staff members
Public Safety
A fire risk assessment will be conducted at the premises, and this will be reviewed regularly in accordance with the requirements of the Regulatory Reform (Fire Safety) Order 2005.
Prevention of Public Nuisance
The area immediately in front of the store shall be inspected on a regular basis and management and staff shall use their best endeavours to prevent B & M customers from loitering in this area; persons refusing to move on will be reported to the Police and/or security staff.
Protection of Children from Harm
1. Staff will be trained on induction prior to commencing work on tills (including self-service tills) and will undergo 3-monthly refresher training (in the form of a short written test)) in respect of the sale of alcohol (including awareness/prevention of proxy sales, signs and symptoms of intoxication, dealing with refusal of sales and any subsequent confrontational behaviour from customers)
2. All staff training will be documented, and training records will be made available to authorised persons from any responsible authority on request
3. Staff training records will be kept on site for a minimum period of 2 years from the date the training took place
4. A Challenge 25 scheme will be operated at the premises. Any person who appears to be under 25 will be asked to provide identification to prove they are 18+ before a sale of alcohol takes place
5. The only form of identification that will be accepted as proof of age is a passport, driving licence, PASS hologram ID card or His Majesty’s Forces’ warrant card. Failure to supply such ID will result in no sale of alcohol being made to that individual
6. All cash tills, including staffed and any self-service tills will incorporate an electronic "prompt" for age restricted products, requiring age verification before the transaction can be completed
7. Any self-service tills will be configured so that alcohol (and other age restricted products) trigger an automatic intervention requiring authorisation by a trained member of staff to verify the age of any person who appears to be under 25 before the transaction can be completed
8. Authorisation of alcohol sales at any self-service tills shall only be carried out by a member of staff who has received training in age-restricted sales and Challenge 25
9. A trained member of staff will be present in any self-service till area at all times when the tills are in operation and will actively monitor transactions involving age-restricted products
10. The CCTV system will include clear coverage of any self-service tills in the store
11. An electronic refusals register will be kept for each store (which will be backed up off-site)
12. The electronic refusals register will keep records of all refusals of alcohol (and other age restricted products) at staffed and self-service tills
13. The electronic refusal register will show the date, the product and the name of the staff member who refused the sale
14. Refusals registers for each store will be printed, checked and signed by the DPS or duty manager on a weekly basis;
15. Refusals registers will be retained for a minimum period of 6 months
16. Refusals records will be made available to authorised persons from any responsible authority on request.